NSPL has a proven track record of providing application development and maintenance services to its clients in various industries, utilizing superior program management, proven processes & methodologies. Application Development &Maintenance services has enabled our customers to maximize competitive advantage, gain strategic differentiation and operational superiority.
NSPL as a dedicated Application Maintenance Company understands the complexity of the application maintenance process and thus has developed its own methodology, which gives the structure that helps to advance the issue phase wise. This provides the guideline to approach the problem scientifically. Our technical team has the appropriate experience to ensure that all the phases have the flexibility to change as per the customized requirement of the clients’ business for which the application has been created.
• Technical help desk support for problem and incident management
The process is accomplished in three Tiers:
•Selecting the appropriate team in compliance to the execution platform, operating system, software environment etc.
• Identifying areas of work of client and offshore maintenance team.
• Provide support.